Wetpulse Privacy Policy

This Privacy Policy describes how Wetpulse (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our website, products, and services (collectively, the “Services”). It also explains your rights under the General Data Protection Regulation (“GDPR”).

1. Data Controller

The data controller responsible for your personal information is Wetpulse. Our contact details are:

2. Information We Collect

We collect information you provide directly to us (such as when you create an account, make a purchase, or contact us), information collected automatically (like usage data and cookies), and information from third parties (e.g., payment processors). This may include:

• Identity and Contact Data: Name, email address, billing/shipping address, phone number.
• Financial and Transaction Data: Payment information (processed securely by our payment partners), order history.
• Technical and Usage Data: IP address, browser type, device information, pages visited, and how you interact with our Services.

3. How We Use Your Information (Legal Basis)

We process your personal data on the following legal bases under GDPR:

• Contract: To fulfill orders, provide services, and manage your account.
• Legitimate Interests: To improve our Services, prevent fraud, and for administrative purposes.
• Consent: Where you have given clear consent, e.g., for marketing communications.
• Legal Obligation: To comply with tax, accounting, or other legal requirements.

4. Data Sharing and Transfers

We only share your data with trusted third parties necessary for our operations, such as:

• Payment processors to complete transactions.
• Shipping carriers to deliver your orders.
• IT and cloud service providers for hosting and maintenance.
• Professional advisors (e.g., lawyers, accountants).

We require all third parties to respect the security of your data and to treat it in accordance with the law. If data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements. Specific retention periods are based on the nature of the data and the purpose for processing.

6. Your GDPR Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure (“Right to be Forgotten”): Request deletion of your data under certain conditions.
• Restrict Processing: Request limitation of how we use your data.
• Data Portability: Receive your data in a structured, machine-readable format.
• Object: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Withdraw consent at any time, where processing was based on consent.

To exercise these rights, please contact us using the details in Section 1. You also have the right to lodge a complaint with a supervisory authority.

7. Cookies and Similar Technologies

We use cookies to enhance site functionality, analyze usage, and support marketing. You can manage your cookie preferences via your browser settings. For more details, please see our separate Cookie Policy.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this policy regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please feel free to get in touch with us. Your feedback is important to us!

You can reach us via email at [email protected] or by using the contact form available on our website.